NEUROPEN AUSTRALIA
Cookie Policy
The cookies and browser storage used on Neuropen Australia, what they do and how to control them.
Last updated:
You are in control. Essential cookies keep the site working and are always on. Optional analytics and advertising cookies run only if you turn them on. If you reject them, or have not chosen, none are set. Use Manage Cookie Preferences to change your choice at any time.
2. Storage used by the storefront
| Storage | Purpose | Duration |
|---|---|---|
Saved cartneuropen-cart-v1 | Local storage containing product identifiers and quantities. It contains no contact, health or card details. | Until your cart is cleared or your browser clears site data. No automatic expiry. |
Cookie preferenceneuropen-cookie-preferences-v2 | Local storage recording your cookie choices (whether analytics and advertising are allowed) and when you saved them. | Recognised for 180 days. The record remains until replaced or browser site data is cleared. |
Analytics_ga, _ga_* | Set by Google Analytics, and only if you allow analytics cookies. They measure how the site is used, such as pages viewed and popular products, using a randomly generated identifier. They do not store your name or contact details. | Up to 2 years. Not set unless you opt in; removed if you withdraw consent or clear site data. |
Advertising_fbp and Google advertising cookies | Set by Meta (Facebook) and Google, and only if you allow advertising cookies. They help measure advertising campaigns and reach relevant audiences. | Typically up to 90 days (Meta) and up to 2 years (Google). Not set unless you opt in. |
Checkout attemptneuropen-checkout-attemptneuropen-checkout-cart | Session storage to recognise a checkout attempt and its cart if checkout is active. It helps prevent duplicate requests and match a completed checkout to the cart. | For the tab’s session, unless removed earlier. Not created while checkout is unavailable. |
Checkout verification__Host-np-checkout | A secure, HTTP-only cookie used to verify that a payment-status request belongs to your checkout session, if payment is active. | Up to 24 hours. Not set while checkout is unavailable. |
Online payments are currently unavailable. The checkout entries above describe storage reserved for the payment flow; they are not set by browsing or adding products to a cart.
3. Hosting, staff access and payment cookies
Our hosting and security services may use additional cookies to protect the website and manage staff sign-in to the order-management area. These are separate from the storefront storage listed above and are controlled by the hosting provider. Their names and lifetimes can vary with the access or security check.
When online payment is activated and you open checkout, Stripe's secure payment form may use cookies and similar technologies for payment security and fraud prevention. The Stripe form is not loaded while checkout is unavailable.
See the OpenAI Privacy Policy, Cloudflare Privacy Policy and Stripe Cookie Policy for those services. This website’s preference panel cannot change cookies on another provider’s domain.
5. Changes to this policy
We will update this page when the storage used by this website changes. If we add a new category of optional cookies, it will default to off and we will ask for your choice before it runs. Withdrawing consent stops future optional cookies from being set; cookies already stored can be cleared through your browser's site-data settings.
Contact APE Medical
Australian Physiotherapy Equipment Pty LtdTrading as APE Medical · ABN 19 131 819 693
Privacy Officer / Customer Support
Unit 1, 61 Guthrie Street, Osborne Park WA 6017
[email protected]
1300 799 171