Privacy Statement

1. Who handles your information

This website is operated by Australian Physiotherapy Equipment Pty Ltd (ABN 19 131 819 693), trading as APE Medical. This statement describes the Neuropen website specifically and should be read with APE Medical’s organisation-wide Privacy Statement, which covers our broader customer and business services.

2. What information is collected

• Browsing: Our hosting and security services may process your IP address, browser details, requested pages, request time and technical error information to deliver and protect the website.
• Your cart: Product identifiers and quantities are stored in your browser. This saved cart does not contain your name, address, health information or payment details.
• Cookie preference: An essential-only selection and the date you save it are stored in your browser.
• Enquiries: If you call or email APE Medical, we receive the contact details and information you choose to provide so we can respond and assist with your enquiry or order.

This website does not ask you to upload patient records, test results or medical histories. Please avoid including identifiable patient information in product enquiries. If sensitive information is needed for a particular service, we will explain why and seek consent where required.

3. How information is used

Information is used to display and secure the website, remember your shopping selections, respond to enquiries, support agreed purchases and meet legal and record-keeping obligations. Your browser’s saved cart and cookie preference are not sent to APE Medical by the storefront merely because you save them.

There is no newsletter sign-up or advertising tracking on this Neuropen website. Using the cart or saving a cookie preference does not subscribe you to marketing. For communications you have separately subscribed to with APE Medical, use the unsubscribe option or contact us.

4. Orders and payment information

Online payments are currently unavailable while merchant and email services are being connected. When enabled, secure checkout uses Stripe to collect your payment and delivery information. Stripe handles card details; this website does not store full card numbers or card security codes.

Starting an active checkout saves an order reference, selected products, quantities, prices and a payment-session reference on our server. After Stripe verifies payment, we save the name, email address, telephone number, delivery address, payment reference, totals and GST information supplied with the payment. Authorised APE Medical staff can manage the order, add fulfilment notes and record tracking details in a protected order-management area.

APE Medical uses this information to process payment, arrange delivery, answer order enquiries and maintain order records. A confirmation is addressed to the customer and an order notification to [email protected] so the fulfilment team can process the order. The planned transactional email service is Resend and requires an authorised sender connection before checkout is activated. Order emails are service communications, not marketing subscriptions.

If you arrange an order directly with APE Medical outside this website, the privacy information for that ordering and payment service applies.

5. Service providers and overseas processing

The website uses OpenAI Sites hosting and Cloudflare infrastructure, including its server-side order database. Staff sign-in is handled by the hosting platform. The website receives the authenticated staff account identifier and email address to check access; it does not receive the sign-in password. Staff order pages and APIs require an authorised account.

When checkout is enabled, Stripe processes payment information and Resend processes the recipient address and order-confirmation content needed to send transactional emails. Delivery details are shared with the service providers APE Medical uses to fulfil your order.

Provider practices are described in the OpenAI Privacy Policy, Cloudflare Privacy Policy, Stripe Privacy Policy and Resend Privacy Policy. Service providers may process information overseas, including in the United States and other countries where they operate.

Information you provide directly to APE Medical may be handled by authorised staff and providers assisting with communications, orders and delivery, or disclosed when legally required. Our organisation-wide statement explains those arrangements. Contact our Privacy Officer if you need more detail about the services relevant to your enquiry.

6. Storage, retention and security

Your cart remains in browser storage until removed or your browser clears site data. The cookie preference is treated as current for 180 days; the stored record can remain until replaced or cleared. The Cookie Policy lists the storage used and its duration.

APE Medical retains enquiry and order records for the purposes described in its organisation-wide Privacy Statement, including applicable legal, accounting and reporting requirements. That statement also describes how information is protected and handled when it is no longer needed.

The website uses HTTPS and access restrictions where applicable. No internet service can guarantee absolute security. Avoid sharing sensitive information through general product enquiries.

7. Access, correction and complaints

You can ask APE Medical for access to personal information it holds about you, request a correction, or raise a privacy concern. Email or call the Privacy Officer using the details below and explain your request. We may need to verify your identity before releasing or changing information.

We will investigate privacy complaints and respond to you. If the matter is not resolved, you can contact the Office of the Australian Information Commissioner (OAIC) about the complaints process.

You can browse product information without contacting us. Choosing not to provide contact or order details may prevent us from assisting with a particular enquiry or purchase.

8. Cookie choices and updates

Use Manage Cookie Preferences to review the storage used by this website. Browser settings provide additional controls. Choices made here do not change your settings on APE Medical’s other websites.

We will revise this statement when the website’s information handling changes and update the date above. New optional tracking will require a fresh choice; saving an essential-only preference does not authorise future tracking.

Contact APE Medical